Client Center


How Can We Help You?

Bridging technology and the personal relationships our financial representatives have developed with their clients, Northwestern Mutual – Chicago’s Client Relations Department is here to assist you. We provide professional guidance on useful online tools and the human touch to answer your questions.

Online Access Made Easy is making it easier to manage your money and accounts and plan for your future.

  • Do you want to view your accounts? Click here for secure online access.
  • Don't have an online account? To get started, click here. To register, you will need to have your product number. Your product number could be your investment account, insurance policy, annuity contract or insurance service account number.
  • Do you want to change your address or name? Repay a loan? Request technical support? Here are downloadable forms by product line and answers to FAQs.

The Personal Touch

While we embrace technology and the 24/7 access it provides, we know sometimes you just need to talk to someone. It’s the reason we have a Client Relations Department, based here in Chicago, with qualified professionals who can answer your questions.

Jeannette Miyazono, our Director of Client Relations, is securities registered and licensed in life, health, and long term care insurance. She holds a Master of Arts degree from the University of Chicago and a Bachelor of Arts degree from Loyola Marymount University. She joined Northwestern Mutual – Chicago in 2010 as our Client Relations Coordinator, was promoted to Client Relations Supervisor in 2013, Associate Director of Client Relations in 2016 and Director of Client Relations in 2017.

She has led her team and the financial professionals within Northwestern Mutual – Chicago to earn the Northwestern Mutual Financial Security Award in 2015, 2016 and 2017. This award recognizes Northwestern Mutual – Chicago’s Client Relations Department as the top performer among the company’s more than 330 offices nationwide.

Krystle Reniguntala, our Client Relations Supervisor, is securities registered and licensed in life, health, and long term care insurance. She joined Northwestern Mutual – Chicago in 2014 after several years of working as a legal assistant. She holds a Bachelor of Arts degree from Loyola University Chicago and earned a certificate in management from the London School of Economics and Political Science.

Whether you are an existing client or want to get started on the path to financial security, please call us at 312-641-8903 Monday through Friday from 9:00 a.m. until 4:00 p.m. After hours, leave a message and we will return your call the next business day. You can also send us an email at

We look forward to guiding you!


Northwestern Mutual financial representatives have the opportunity to determine their own financial futures while making an impact on others.

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To learn more about Northwestern Mutual Investment Services, LLC and its financial representatives, visit: FINRA BrokerCheck